Refund policy

### Refund Policy

Thank you for shopping with Base.D.frags. Please review our return and refund policy carefully before making a purchase.

#### All Sales Are Final
All sales made on our website are final. We do not accept returns, exchanges, or offers for refunds if you change your mind, choose the wrong size, or no longer want the product. By completing your purchase, you agree to these terms.

#### Damaged, Defective, or Incorrect Items
We take pride in our products, but we understand that mistakes can happen. Under Canadian consumer protection regulations, we will replace or refund items that arrive damaged, defective, or do not match your order description. 

If your item arrives with an issue, please contact us within 7 days of receiving your package. 

To initiate a claim for a defective or incorrect item:
1. Email us at base.d.fragrances@gmail.com with your order number.
2. Provide a brief description of the issue.
3. Attach clear photos of the damaged or incorrect product. As well as a photo of the Bubble Mailer the items came in.

Once we review your request and confirm the defect, we will issue a replacement or a full refund to your original payment method, including any applicable shipping fees.

#### Cancellations
Orders cannot be cancelled or modified once they have been processed or shipped. 

Orders are processed within 24 hrs, so you must contact us before then.

#### Contact Us
If you have any questions about this policy or need assistance with a defective item, please reach out to us at:
* **Email:** base.d.fragrances@gmial.com